Refund & Return Policy

Thank you for shopping at Sakshi Farms. We want you to be completely satisfied with your purchase. This Refund & Return Policy outlines the terms and conditions for returning or refunding products purchased from our website. By making a purchase with us, you agree to comply with the following policy.

1. Returns: a. Eligibility: We accept returns within 7 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Perishable or consumable items, such as fresh produce, cannot be returned.

b. Return Process: To initiate a return, please contact our customer support team within the specified timeframe. They will guide you through the return process and provide you with the necessary instructions. You may be required to provide photographs or other evidence to support your return request.

c. Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that the returned items reach us safely. We are not responsible for any loss or damage that occurs during the return shipment.

d. Refunds: Once we receive and inspect the returned items, we will notify you of the status of your refund. If approved, the refund will be processed using the original payment method. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or payment provider.

2. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We may request photographs or other evidence to assess the condition of the item. If the damage or defect is confirmed, we will provide you with a replacement or issue a refund, including any applicable shipping charges.

3. Order Cancellation: If you need to cancel your order, please contact our customer support team as soon as possible. We can only cancel orders that have not been shipped. If the order has already been shipped, you may need to follow the return process outlined above.

Website Details:

Sakshi Farms Address: 199 VPO Navinagar, Bulandshahr, Uttar Pradesh 203394 Phone: +919811468875 Email: info@sakshifarms.co.in